Efficient communication is essential to meeting customer needs, especially when dealing with small and micro businesses. On the Tuvis platform, the team at a road management company found the ideal solution to simplify and digitize customer service while also increasing sales.
h3>The ChallengeThe team managed different benefits for SMEs, such as food, meal, and transportation vouchers. WhatsApp was already a key channel to reach customers, but there was no integrated tool to track and record interactions in an organized way. This gap made customer relationship management difficult and led to the loss of important information and sales opportunities.
The Solution
By implementing Tuvis, the company found the answer to its communication challenges. The intuitive and efficient tool allowed consultants to save time on administrative tasks and focus on more strategic activities such as sales. With Tuvis, they could create tasks and appointments with all the necessary information, ensuring a complete record of customer interactions.
Tuvis also enabled conversation histories to be shared among team members, ensuring that consultants could access relevant information even when colleagues were absent, such as during vacations. This improved collaboration and agility in service.
Results
The implementation of Tuvis delivered remarkable results:
“With Tuvis, I can close many more sales in a day or a week, in a more practical, agile, and faster way.”
Business Consultant
“After implementing Tuvis, about 35% of the customers who interact with us via WhatsApp were converted into sales.”
Commercial Manager
In addition, the tool personalized the customer experience, making clients feel valued with dedicated service and consultant availability.
“All of a sudden, I have a consultant with an amazing sales pitch, and we share it with other colleagues. That can make a big difference!”
Sales Supervisor
