Digital resources are great allies in the development of companies that want to strengthen their relationships with customers, partners and investors. Thanks to communication applications and specific tools for electronic devices, managers and teams are able to interact with their stakeholders in a more agile and optimized way, whether for virtual support or to exchange information essential to running a business.
In this context, ensuring the security of all pillars that make up a company’s communication structure is strategic and fundamental to maintaining a company’s credibility and confidentiality. The information that travels through communication channels can be effectively monitored if appropriate preventive systems are in place. But what happens when information is exchanged over the telephone? Is it possible to manage sensitive information in this scenario as well?
Yes, this management is possible and an insightful differentiator for organizations looking to improve cybersecurity and meet regulatory standards.
Business call management in practice!
The Tuvis Call Recording solution is designed to provide complete control over all corporate calls made by employees. With flexible management systems, companies can choose to monitor and archive all calls made directly from users’ phones and integrate them into the corporate database.
Another security option is API integration, also developed by Tuvis. In this method, calls are made via a mobile application integrated into the device and redirected to a second phone number on the user’s handset. All calls are monitored and stored with the same efficiency, ensuring full compatibility with the company’s existing compliance systems.
The benefits of call monitoring
The dynamic digitization of services has a direct impact on business growth. In this context, it’s essential to be prepared to offer customers a pleasant experience without jeopardizing the company’s productivity or credibility.
In a hypothetical scenario where a team makes and receives several calls per day, employees need to listen carefully to the customer and provide agile, precise instructions in line with the company’s culture. With the help of the call recording solution, teams and managers now have a complete record of all interactions, making it easier to analyze the situations presented and take effective action to resolve problems – increasing overall customer satisfaction.
Call management is an ally in identifying patterns and behaviors that are sensitive to the business. It enables managers to identify incorrect or inappropriate instructions given during calls, minimizing the risks associated with telephone communication. It also helps to better identify consumer pain points and needs.
Invest in call monitoring and bring more transparency and credibility to your company, strengthen your performance in a competitive market and achieve your goals with efficiency and innovation! Contact our team and improve your company’s communication, compliance and security with Tuvis.
