Corporate Solutions Leader enriched network connections and is the world’s leading company in transactional solutions for businesses, offering various benefits for employees such as food, restaurant, and clothing vouchers, fuel wallets, commuter benefits, and gift cards.
Being present for people on a daily basis was what motivated the team at Corporate Solutions Leader. The company served clients ranging from SMEs to the largest corporations in Mexico.
The Challenge
In 2020, Corporate Solutions Leader faced a major challenge: quickly adapting from on-site work to remote work for all employees. One of the main difficulties was understanding how to manage operations and gain visibility over the commercial team’s activities.
A major pain point was tracking interactions via WhatsApp between Salesforce and clients/prospects. A significant portion of communication was carried out through WhatsApp, but the company lacked visibility. That’s when Corporate Solutions Leader implemented Tuvis.
“Tuvis allowed us to have full end-to-end visibility: from the start of conversations with real-time synchronization. It truly revolutionized the way our sales team managed interactions with customers and partner companies.”
Senior CRM Manager
The Solution
Tuvis enabled Corporate Solutions Leader to gain full visibility and streamline the management of interactions. The platform synchronized conversations in real time, transforming the way the sales team communicated with clients and partner companies.
Results
With Tuvis, management at Corporate Solutions Leader became more transparent, visible, and free of blind spots. In recent months, the company observed approximately 20% growth in contact interactions between the team and its clients.
“We are very excited about Tuvis! We are already working on expanding its implementation across different teams in Mexico, as well as collaborating with other countries.”
Senior CRM Manager
