“Unforgettable!” – This is how Costão do Santinho’s guests describe their experience at the luxurious beach-front resort.
Located in the city of Florianópolis, Costão do Santinho is considered one of the best resorts in Brazil and is a world-leader in tourism and hospitality, delivering the highest level of service to its thousands of annual guests on a daily basis. From first contact, to check-out, including the stay-period, all customers receive first-rate communication with staff over WhatsApp.
The challenge
With a strong desire to better understand their customers and deliver effective communication on the social networks that the majority of their guests use reglarly, Costão do Santinho expanded its consumer-communicatiosn to WhatsApp. However, this new customer service approach resulted in novel challenges, from identifying and contacting real leads, to presenting the resort, and it’s impressive services to consumers on the social platform, tomanaging a productive agenda and analyzing the true potential of each market. By turning to tuvis, Costão do Santinho is able to do all of this with ease and more.
The solution
The relationship with pre-university students using tuvis changed significantly since they started to have a direct approach in real-time with them. They found a very easy tool to record their activities, and above all, tuvis allows them to enter information in the CRM in three clicks. At UIDE, they innovate and improve personalized, high-quality education. Not only in Ecuador, but at a Latin American level.
