In an increasingly digital world, businesses and team leaders rely on technological tools every day to meet internal and external demands. Scheduling apps, attendance tracking, digital planning and communication platforms are resources that not only facilitate business operations, but also strengthen corporate culture and credibility.
The monitoring of messaging apps such as Telegram and WhatsApp Corporate raises an important debate about employee privacy and corporate compliance policies. On the one hand, companies argue that monitoring messages is a security and risk prevention measure, especially in sectors where the protection of sensitive data is crucial. On the other hand, employees point out that this practice can jeopardize trust and be seen as an invasion of privacy.
However, in addition to using these applications, organizations seeking to mitigate cybersecurity vulnerabilities often choose to integrate preventive technologies into their systems. This raises the question: Is it legal to monitor corporate communication channels?
Reasons for monitoring
The law allows companies to monitor corporate devices and accounts, i.e. companies can monitor corporate communication channels as long as this practice is clearly communicated to employees in advance. To increase legal certainty, it is recommended that employees sign a consent form to formalize their knowledge of and agreement with the monitoring policy. In addition to ensuring transparency, this process demonstrates the company’s commitment to protecting its interests without compromising employee trust.
It is important to note that this type of monitoring and archiving is entirely legal and can be critical to organizational development and security. In a scenario of growing cyber risks and strict regulations, corporate monitoring is becoming an essential measure to protect confidential data and prevent possible crimes, thus contributing to a safer and more responsible business environment.
In sectors that deal with personal data, such as finance and healthcare, regulations require organizations to take steps to protect the privacy and security of customer data. This monitoring is part of a broader practice of digital compliance, where cybersecurity tools, such as tuvis‘ specialized solutions, help to mitigate the risk of data leakage and protect the integrity of communications within the organization.
Challenges and limitations
Despite its benefits, monitoring faces resistance and suspicion, as society is concerned about the extent to which companies should interfere in private communications. For monitoring to be effective and respectful, it must be transparent. For this reason, informing employees about the monitoring policy and its objectives is essential to maintain trust and commitment.
How to apply monitoring in companies
Some internal practices can help a company establish ethical and efficient monitoring, including
- Transparency: communicate the monitoring policy and the reasons for it.
- Respect for privacy: only monitor communications made within the corporate context.
- Secure technologies: implement solutions that help maintain data confidentiality.
Messaging channel monitoring is professional and secure, ensuring business continuity without compromising the cybersecurity of employees and customers.
Tuvis security systems provide effective monitoring of corporate messaging channels. With advanced Data Loss Prevention (DLP) solutions, it is possible to quickly identify risky activities on the platforms, allowing executives and technology teams to detect inappropriate traffic of sensitive data, such as the sending of confidential information (CPF, bank details) or actions outside the corporate scope, such as the unauthorised granting of discounts or incorrect charges.
