Customer story
With Tuvis, Great Place to Work grows sales by 80% in just one year
Carolina Maffezzolli, Marketing Director - Great Place to Work
x80%
Sales growth
-1h
time saving daily/ per consultant
Transforming companies into excellent places to work is the mission of Great Place to Work, a consultancy that, for 25 years, has been a global authority when it comes to the job market. With its methodology present in more than 90 countries around the world, Great Place to Work believes in the importance of transforming and building healthy and inclusive work environments for all.
The Challenge
That excellence begins with their own operations, which require personalized contact and excellent attentiveness when serving the 10,000+ companies in its portfolio.
The solution
To achieve a level of personalization and responsiveness that best reflects the brand itself and delights customers Great Place to Work invested in technology developed by Tuvis. Their goal: to transform the day-to-day customer service while also improving the prospecting process for potential customers.
By integrating the individual WhatsApp of the teams of consultants with Salesforce, the CRM platform used by Great Place to Work, the company became far more agile by automating previously time-consuming manual processes. Following the sales success and rave reviews from customers, messaging platforms are now GPTW’s official contact channel with its customers and prospects.
With the arrival of Tuvis, GPTW saw its consultants become much more agile: “Before Tuvis, it was a herculean challenge simply to integrate contacts. We manually selected each contact, added the contact on our cell phone, and only then could we open WhatsApp and start the conversation.
Tuvis has made our day-to-day a lot easier because we can take any action in a click, from starting the conversation to leveraging past conversations to provide the perfect personalized experience