“Unforgettable!” — that’s how guests describe their experience at this luxurious beachfront resort.
Located in Florianópolis, the Hotel Chain is recognized as one of the top resorts in Brazil, delivering outstanding hospitality and service to thousands of guests every year. From first contact to check-out, and throughout their entire stay, guests enjoy first-class communication with staff via WhatsApp.
The Challenge
To better understand its guests and ensure effective communication on the channels they use most, the Hotel Chain expanded customer service to WhatsApp. However, this shift brought challenges: identifying real leads, presenting the resort and its services, managing a productive agenda, and analyzing market potential. With tuvis, the Hotel Chain was able to manage all of this efficiently.
The Solution
By integrating Salesforce with WhatsApp through tuvis, the sales team could communicate with guests more quickly and effectively, while gathering strategic data to build greater confidence in sales.
This integration enables a targeted approach: reaching out to leads at the right time, comparing results, and responding proactively. The team also gains insights into regional markets and competitors, while running personalized strategies that engage guests.
This approach extends exceptional service beyond the physical resort, with a remote WhatsApp channel that enhances guest satisfaction and strengthens relationships.
