The Educational Institution stands out by offering personalized academic experiences, helping students and future applicants grow as both professionals and individuals.
The Challenge
The enrollment process has evolved significantly in recent years. Previously, the admissions team contacted applicants via phone and email. After adopting WhatsApp as a communication tool, the institution increased the number of new students by providing a more personalized service.
However, a challenge emerged: WhatsApp interactions were not synced with Salesforce, the institution’s CRM, creating a blind spot. They needed a solution that could easily integrate with Salesforce.
Tuvis enabled the institution to reduce response times, maintain control, and centralize the entire student history in one place.
The Solution
After discovering tuvis online, the admissions team implemented the platform to streamline communication, maintain control, and centralize student records in a single system. With just a few clicks, they could now log activities and sync everything directly to Salesforce.
Results
Tuvis transformed the relationship with pre-university students by enabling real-time, direct communication. The admissions team could easily track activities and update the CRM efficiently.
This innovation enhanced the quality of personalized education, not only locally but across Latin America. Real-time communication with applicants significantly improved engagement and follow-up throughout the admissions process.
