In order to ensure transparency and give you more control over your Personal Information (defined below), this privacy policy (“Privacy Policy”) governs how we, Tuvis Ltd. (together, “Tuvis” “we”, “our” or “us”) use, collect and store Personal Data (defined below) we collect or receive from or about you (“you”) such as in the following use cases:
We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. “Personal Data” or “Personal Information” means any information that can be used, alone or together with other data, to uniquely identify any living human being. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table below is only relevant for GDPR-protected individuals. Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.
Table of contents:
This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement significant changes to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.
Tuvis provides the Services to its customers. For the avoidance of doubt, for the purposes of this Privacy Policy, a “Customer” is an entity which has executed an agreement with Tuvis. If you are an individual, using Tuvis’ services as a result of our relationship with Customer (“Individual(s)”), please note that the Customer is the responsible party for obtaining the required consents and complying with any applicable laws or regulations. Without limiting the foregoing, Tuvis does not store or save any Personal Data related to the Individuals.
Data we collect | Why is the data collected and for what purposes? | Legal basis (GDPR only, if applicable) | Third parties with whom we share your data | Retention period | Consequences of not providing the data |
---|---|---|---|---|---|
When you browse or visit our Website | |||||
·Cookies, analytic tools and log files ·Internet Protocol (IP) address, access times, language, browser type and referring website URL’s For more information, please read our cookies policy |
We use this information, which is not identifying individual users, to analyze trends, to administer and improve the site, to track users’ movements around the Sites and to gather demographic information about our users and visitors as a whole. | ·Consent ·Legitimate interest (e.g. essential cookies) |
The following 3rd party platforms for the purposes described below: ·Amazon Web Services (AWS) – Cloud Computing ·Hubspot – Email Marketing & CRM ·Integromat – Marketing & Sales Automation ·Google Analytics – Web Analytics |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. For more information, please read our cookies policy |
·Cannot collect and store the information ·Cannot use or access some parts of the Website ·Cannot run basic support,sales, marketing and service operations |
When you make use of, or interact with, our Website | |||||
When you contact us (e.g. customer support, help, submit a request, chat) | |||||
·Full Name ·Business email address ·Company name ·Mobile phone number ·Any other information you choose to share with us |
·To process and answer support, sales and service questions ·To provide support (e.g., to solve problems, bugs or issues) |
·Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract ·Legitimate interest (e.g. respond to a query sent by you) |
The following 3rd party platforms for the purposes described below: ·Amazon Web Services (AWS) – Cloud Computing ·Google Analytics – Web Analytics |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. For more information, please read our cookies policy |
·Cannot assist you and respond to your query ·Cannot provide support or customer service ·Cannot run basic support, sales, marketing and service operations |
·Full Name ·Business email address ·Any other information you choose to share with us |
·To send marketing communications | ·Consent | The following 3rd party platforms for the purposes described below: ·Amazon Web Services (AWS) – Cloud Computing ·Hubspot – Email Marketing & CRM ·Integromat – Marketing & Sales Automation ·Google Analytics – Web Analytics |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. For more information, please read our cookies policy |
·Cannot send you marketing communications |
When you make use of, or interact with the Services | |||||
When you download our Extension or App | |||||
·Full name ·Business email address ·Mobile phone number ·Any other information you choose to share with us |
·To download, install and use the extension ·To access our Services ·To provide support or customer service |
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. ·Legitimate interest (e.g. to download the App and make use of our services) |
The following 3rd party platforms for the purposes described below: ·Amazon Web Services (AWS) – Cloud Computing ·Hubspot – Email Marketing & CRM ·Integromat – Marketing & Sales Automation ·Google Analytics – Web Analytics |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. For more information, please read our cookies policy |
·Cannot download, install or use the Extension ·Cannot access our Services ·Cannot provide support or customer service |
When you create an account, login and make use of our Extension or App | |||||
·Full name ·Business email address ·Mobile phone number ·Company name ·Salesforce Organization ID ·Salesforce User ID ·Salesforce username ·Salesforce username timezone ·Any other information you choose to share with us ·Phone numbers ·Job level and job title ·For the authentication and validation process we are capturing and storing your WhatsApp user ID and associated phone number ·Any other information that you decide to provide/supply us |
·To create an account ·To login and access to the Services ·To make use of our Services ·To provide a personalized customer service and relevant and accurate answers ·To create new leads or contacts ·To start new chats with people event if they are not your mobile contacts ·To validate your access to the Services |
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. Legitimate interest (e.g. to create an account and access our services). |
The following 3rd party platforms for the purposes described below: ·Amazon Web Services (AWS) – Cloud Computing ·Hubspot – Email Marketing & CRM ·Integromat – Marketing & Sales Automation ·Google Analytics – Web Analytics |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. For more information, please read our cookies policy |
·Cannot create an account ·Cannot login and access to the Services ·Cannot make use of our Services ·Cannot provide a personalized customer service and relevant and accurate answers ·Cannot create new leads or contacts ·Cannot start new chats with people event if they are not your mobile contacts ·Cannot validate your access to the Services |
When you are an agent and you make use of the Services | |||||
·Full name ·Business email address ·Mobile phone number ·Company name ·Salesforce Organization ID ·Salesforce User ID ·Salesforce username ·Salesforce username timezone ·Phone numbers ·Job level and job title ·WhatsApp user ID and associated phone number ·Any other information that you decide to provide/supply us |
·To use the Services ·To assist you to communicate with your clients via WhatsApp ·To provide a personalized customer service and relevant and accurate answers ·To create new leads or contacts ·To start new chats with people event if they are not your mobile contacts ·To provide support or customer service ·To run basic support, sales, marketing and service operations |
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. ·Legitimate interest (e.g. to make use of our services). |
The following 3rd party platforms for the purposes described below: ·Amazon Web Services (AWS) – Cloud Computing ·Hubspot – Email Marketing & CRM ·Integromat – Marketing & Sales Automation ·Google Analytics – Web Analytics |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. For more information, please read our cookies policy |
·Cannot create an account ·Cannot login and access to the Services ·Cannot make use of our Services ·Cannot provide a personalized customer service and relevant and accurate answers ·Cannot create new leads or contacts ·Cannot start new chats with people event if they are not your mobile contacts ·Cannot provide support or customer service ·Cannot run basic support, sales, marketing and service operations |
·Full name ·Business email address ·Any other information that you decide to provide/supply us |
·To send marketing communications | Consent | The following 3rd party platforms for the purposes described below: ·Hubspot – Email Marketing & CRM ·Integromat – Marketing & Sales Automation ·Google Analytics – Web Analytics |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. For more information, please read our cookies policy |
·Cannot send you marketing communications |
When you attend a marketing event and provide us with your Personal Data | |||||
·Email address ·Full name ·Phone number ·Company ·Job title ·Any other information you choose to share with us |
·To establish a business connection ·To send marketing communications |
Depends on the context, Consent or Legitimate interest (e.g. send you more B2B information about Tuvis) | The following 3rd party platforms for the purposes described below: ·Hubspot – Email Marketing & CRM ·Integromat – Marketing & Sales Automation ·Google Analytics – Web Analytics |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. | ·Cannot establish a business connection ·Cannot send you marketing communications |
When you exchange business cards with us | |||||
·Email address ·Full name ·Phone number ·Company ·Job title ·Any other information you choose to share with us |
·To establish a business connection ·To send marketing communications |
Depends on the context, Consent or Legitimate interest (e.g. send you more B2B information about Tuvis) | The following 3rd party platforms for the purposes described below: ·Hubspot – Email Marketing & CRM ·Integromat – Marketing & Sales Automation ·Google Analytics – Web Analytics |
·Hubspot – Unlimited ·Integromat – Unlimited ·Google Analytics – 2 years |
·Cannot establish a business connection ·Cannot send you marketing communications |
When we acquire your Personal Data from third party sources (such as lead-generation companies) | |||||
·Contact details | ·To establish a business connection ·To send marketing communications |
Depends on the context, Consent or Legitimate interest (e.g. send you more B2B information about Tuvis) | The following 3rd party platforms for the purposes described below: ·Hubspot – Email Marketing & CRM ·Integromat – Marketing & Sales Automation ·Google Analytics – Web Analytics |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. | ·Cannot establish a business connection |
When we use the Personal Data of our customers | |||||
·Email address ·Full name ·Phone number ·Company name ·Job title ·Payment information ·Any other information you choose to share with us ·Any other information you already agreed for us to collect |
·To provide our services ·To perform the applicable agreement ·To communicate with our customers |
Processing is necessary for the performance of a contract to which our customer is a party. Compliance with a legal obligation (e.g. tax laws, bookkeeping laws, etc.). Legitimate interest (e.g. provide you with our services) |
The following 3rd party platforms for the purposes described below: ·Paypal (payment processing) ·Hubspot – Email Marketing & CRM ·Integromat – Marketing & Sales Automation ·Google Analytics – Web Analytics |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. For more information, please read our cookies policy |
·Cannot provide our services ·Cannot perform the agreement ·Cannot communicate with you |
·Email address ·Full name |
·To send marketing communications | Consent | The following 3rd party platforms for the purposes described below: ·Hubspot – Email Marketing & CRM ·Integromat – Marketing & Sales Automation ·Google Analytics – Web Analytics |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. | Cannot send you marketing communications |
When we use the Personal Data of our service providers, suppliers and developers | |||||
·Email address ·Full name ·Phone number ·Company ·Job title ·Any other information you choose to share with us |
·To provide our services ·To perform the applicable agreement ·To communicate with our service providers, suppliers and developers |
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. Legitimate interest (e.g. contract –related communications) |
The following 3rd party platforms for the purposes described below: ·Hubspot – Email Marketing & CRM ·Integromat – Marketing & Sales Automation ·Google Analytics – Web Analytics |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. | ·Cannot provide our services ·Cannot perform the applicable agreement ·Cannot communicate with our service providers, suppliers and developers |
When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn) | |||||
·Full Name ·Email address ·Social media profile ·Any other information you choose to share with us |
·To reply and/or respond to your request or question ·To personalize ads taking into consideration your interactions with us |
Legitimate interest (e.g. send you more information about Tuvis) | The following 3rd party platforms for the purposes described below: ·LinkedIn – Targeted Ads and messages ·Facebook – Targeted Ads and messages ·Twitter – Targeted Ads and messages ·Google – Targeted Ads and messages ·Hubspot – Email Marketing & CRM ·Integromat – Marketing & Sales Automation ·Google Analytics – Web Analytics |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. For more information, please read our cookies policy |
·Cannot reply or respond to your request ·Cannot personalize ads taking into consideration your interactions with us |
Finally, please note that some of the abovementioned Personal Data will be used for fraud detection and prevention, and for security purposes. The abovementioned Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize your Personal Data. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).
Last Updated: October 2019