Volkswagen Argentina Innovated by Creating a 100% Online Sales Process Using WhatsApp and Salesforce
Douglas Thurn, Digitalization & New Business Models at Volkswagen Volkswagen is a consumer-centric company, they always look after their customers and have always invested in innovation and had to digitize its way of contacting and attending to customers. Their customer journey has faced a few changes in the past years. Not so long ago, a […]