The market is in constant transformation, which directly impacts the way people consume brands and, especially, the way they interact with them. Today, when we talk about relationships with consumers, we talk about the age of experience, with a focus on the consumer journey, from pre- to post-sales, and not only the attributes of a …
The world of finance is increasingly embracing digital communication channels to streamline operations and enhance customer service. However, this trend is not without its risks. Several high-profile banks and financial institutions have recently been penalized for non-compliance with recordkeeping laws due to the unauthorized use of popular messaging app, WhatsApp, for customer interactions. At the …
HSBC Holdings Plc has recently agreed to pay a $75 million settlement to the U.S. Commodity Futures Trading Commission (CFTC). The charges were related to manipulative and deceptive trading practices, as well as record-keeping failures within several units of the global banking and financial services organization. HSBC Bank USA, in particular, has agreed to a …
