Top Banks and Financial Firms Penalized for Non-Compliance with Recordkeeping Laws While Using WhatsApp for Customer Chats
The world of finance is increasingly embracing digital communication channels to streamline operations and enhance customer service. However, this trend is not without its risks. Several high-profile banks and financial institutions have recently been penalized for non-compliance with recordkeeping laws due to the unauthorized use of popular messaging app, WhatsApp, for customer interactions. At the …