In a dynamic business scenario such as Brazil’s telecommunications market, process efficiency and digitalization are crucial to the success of companies. Vivo, recognizing the strategic importance of this area as a leading telecommunications company in Brazil, sought an innovative solution to transform its communications, offering customers an agile and personalized service. And the partnership with tuvis was the turning point for a new era of efficiency and exceptional results.
The challenge
Vivo was already using WhatsApp as its main channel to communicate with its customers, but the integration, archiving, and tracking of these interactions were obstacles, as was the absence of message history, hampering monitoring, compliance, and long-term relationships with customers.
The solution
With the implementation of tuvis, Vivo found the ideal solution to its communications challenges. The intuitive and integrated tool provided a 360° view of interactions, providing valuable information for all the teams. Message transcription facilitated monitoring and guaranteed records, meeting compliance and security requirements.
The Result
The implementation of tuvis led to operational benefits, improved cross-team collaboration, and reduced costs by replacing separate tools with an integrated solution.
“tuvis has significantly improved our day-to-day lives by providing a user-friendly interface and easy access to relevant customer information. The ability to generate active contacts on WhatsApp has boosted our retention and engagement, resulting in an overall increase in results.”
Marcela Furlan Reimann
Marketing Manager at Vivo
The partnership between Vivo and tuvis has transformed the company’s communications, allowing efficient and personalized interaction with customers. Now, the Vivo team can focus on strategic activities, driving sales, and providing a more fluid experience for customers. With tuvis as a partner, Vivo continues to improve its communications and achieve increasingly significant results in a competitive and constantly evolving market
