Service/B2B

The challenge One of the largest construction and real estate development companies in Latin America sought to optimize customer service response times and increase operational efficiency. The company primarily handled customer interactions via WhatsApp, but the lack of integration between the messaging platform and the CRM made it difficult to track interactions, compromising service quality. […]

The challenge In the demanding financial sector, providing personalized and efficient customer service is essential. Bradesco Global Private Bank sought to enhance the quality of its client interactions by optimizing internal processes. The challenge was to unify communication channels, ensuring seamless integration between WhatsApp—one of the most widely used platforms by the team and clients—and

In a dynamic business scenario such as Brazil’s telecommunications market, process efficiency and digitalization are crucial to the success of companies. Vivo, recognizing the strategic importance of this area as a leading telecommunications company in Brazil, sought an innovative solution to transform its communications, offering customers an agile and personalized service. And the partnership with

Efficient communication is essential to meeting the needs of customers, especially when it comes to small and micro businesses. And in the tuvis platform the team at Sem Parar Empresas has discovered the ideal solution to simplify and digitize customer service, while also boosting sales. The Challenge For the Sem Parar Empresas team, which deals

With Alisson Felisio, Senior CRM Manager at Edenred Edenred enriches network connections, is the world’s leading company in transactional solutions for companies, bringing different types of solutions that benefit employees, like food, restaurant, and clothing vouchers, fuel wallets, commuter benefits, and gift cards. What makes Alisson Felicio, Senior CRM Manager at Edenred Mexico, feel enthusiastic

Carolina Maffezzolli, Marketing Director – Great Place to Work Transforming companies into excellent places to work is the mission of Great Place to Work, a consultancy that, for 25 years, has been a global authority when it comes to the job market. With its methodology present in more than 90 countries around the world, Great

Juliana Rosales, Director of Marketing and AdRomário Frazão, Account Manager & Juliana Simioni, Partner Success Supervisor – Sumupvertising at Naska Digital From the North to the South of Brazil. Wherever you go or wherever you are, there is sure to be a SumUp machine. The German fintech, leader in mobile payments (Mobile Point-of-Sales – mPOS)